Return and Damage Policy

Return and damage claims are reviewed case by case. Custom graphics, approved artwork, and made-to-order display products are generally not returnable unless there is a confirmed production error.

Before production

• Review all proofs, sizes, quantities, and artwork details before approval.
• Production starts after required payment, proof approval, and order approval.

Returns

• Standard stock items may be reviewed for return eligibility when unused and approved in writing.
• Custom printed graphics and approved artwork are generally not returnable unless there is a confirmed production error.
• Customer-approved artwork remains the customer's responsibility once production is authorized.

Damage and shortage claims

• Inspect shipment promptly on arrival.
• Report visible damage, shortage, or packaging issues as soon as possible with photos of the carton, label, product, and packing materials.
• Keep packaging until the claim is reviewed.

For help, contact info@arvicodisplay.com or start a quote review.