Quote route
Standard product, replacement graphic, Match My Frame, FastProof, or partner project.
Lead time and shipping
Lead Time & Shipping Guide
SEG timelines are confirmed after fit review, artwork/proof status, quantity, packing method, destination ZIP, and in-hand date are known. Uploading a file alone does not release production.
Timing checklist
What must be clear before Arvico can confirm a delivery path.
Use this as a buyer-facing timeline explanation. It avoids promising instant production before fit, proof, and shipment are reviewed.
Fit / included items
Confirm frame fit, product family, graphic-only vs frame vs lightbox, and included/not-included items.
Artwork and proof
Production starts only after required artwork review and proof approval.
Production route
Quantity, material, backlit needs, finishing, and rush eligibility affect route.
Shipping review
Destination ZIP, packing size, carrier constraints, and in-hand date determine shipping plan.
StatusMeaningBuyer action
Review pendingFit, art, or commercial details are incompleteSend missing measurements, photos, artwork, quantity, deadline, or ZIP
Proof readyArtwork is ready for buyer reviewApprove or request changes before production release
Production reviewProof and order path are being checked for releaseConfirm payment/order approval and any final ship notes
ShippedFulfillment has released carrier detailsUse My Arvico or order email for tracking when available
Trade show SEG graphics rushRush requests start with the event date, in-hand date, destination ZIP, artwork status, proof requirement, quantity, and shipping constraints.
Rush SEG graphics for trade showDeadline-sensitive jobs are reviewed before timing is promised. Uploading artwork alone does not release production.
When is shipping confirmed?Shipping is confirmed after product path, packing size, route, deadline, destination, and special delivery conditions are reviewed.
Procurement confidence
Fit, proof, and shipping clarity before production release.
This is the trust layer buyers need before switching suppliers: what Arvico reviews, what can stay unknown at intake, how pricing/payment are handled, and what evidence can be attached to the order record.
Fit reviewedStart with frame photos, outside size, visible graphic size, current supplier/model if known, or an old order reference. Unknown details can be resolved during review.
FastProof boundaryAI-assisted intake can flag artwork and fit questions. Human review controls final production release when risk exists.
Shipping confirmedHardware, oversize, show-site, residential, lift-gate, Canada, Mexico, and multi-location shipments are confirmed during review.
Saved fit recordsAfter a frame fit is confirmed, the setup can support easier campaign refresh and replacement graphic reorder.
Why Arvico
Factory-direct SEG review, not a blind catalog checkout.
Factory-led workflowProduction, proof review, QC, packing notes, and aftersales are handled as one reviewed workflow instead of a blind catalog checkout.
Daily shipping disciplineRoute, packing, freight allowance, and shipping exceptions are confirmed during review so buyers understand what is included before release.
AI where it reduces riskAI-assisted FastProof helps intake artwork risk notes, fit questions, and QC direction while human review controls final production release.
QC evidence
Production checks buyers can understand.
QC
Backlit density checkLightbox graphics are reviewed for visible output risk before release.
ReviewPack
Carton / edge protectionPacking notes can be attached to the order record for hardware and oversize shipments.
RecordShip
Carrier handoffTracking and exception handling are tied to the approved quote and ship-to ZIP.
TrackBuyer guides
Useful instructions, not thin SEO pages.
Buyer assurance
Start with partial informationBuyers can begin with photos, old model details, visible size, or artwork links, then Arvico asks for missing fit details.
Review before releaseFit risk, artwork risk, freight exceptions, and billing readiness are checked before production starts.
Premium positioningSEG lightboxes, replacement graphics, and frame-matching review are supported by AI-assisted FastProof intake and human production review.
Payment and invoice handling
Payment comes after proof/quote review, not before risk is understood.
Small and standard ordersCard payment through Shopify/draft invoice is the simplest path after quote and proof review. Card processing cost is normally built into the public price unless a separate policy is approved.
B2B purchase ordersACH, wire, check, or net terms can be offered after account approval. A PI/invoice should show product, freight allowance or shipping line, tax/exemption status, and payment instructions.
International entitiesHK/HSBC, PayPal, cross-border card, and wire fees need owner/accountant policy before public wording. Keep public copy neutral: payment instructions are issued after billing review.
Contact points
Make procurement feel reachable.
United StatesSales, account support, proof coordination, and U.S./Canada delivery review.
China productionManufacturing, print production, QC support, packing review, and order follow-up.
Vietnam productionAdditional production-route support for qualified projects and regional capacity planning.