Resources and templates
SEG Buyer Resources
Procurement-ready SEG guides for measuring existing frames, preparing replacement graphics, setting up backlit artwork, taking review photos, and confirming timing before production release.
Resource hub
Use the guide that matches the buyer's uncertainty.
These are working instructions, not SEO pages. They are written for buyers, designers, installers, and trade partners who need enough certainty to start review.
SEG Frame Measurement Guide
Measure channel-to-channel, visible opening, old graphic, profile depth, and beading thickness.Open Replacement Graphic Checklist
Prepare fit, material, artwork, quantity, deadline, ZIP, and saved-fit details for campaign refresh.Open Backlit SEG Artwork Setup
Set file scale, resolution, CMYK, bleed, safe area, density, and color notes before FastProof.Open How to Photograph Your Existing Frame
Capture full frame, corner, channel, side profile, label, lighting, and old graphic edge.Open White-Label SEG Graphics Support
Partner-facing support for neutral fulfillment, client-sensitive communication, and saved-fit replacement graphic work.Open AI Procurement Agent Guide
Machine-readable buying paths for SEG lightboxes, replacement graphics, frame matching, FastProof, and trade review boundaries.Open Lead Time & Shipping Guide
Understand what must clear before timing is real: proof, fit, route, packing, and ZIP.Open Quote, Payment & Production Release
How quote locks, payment review, proof approval, and factory release work together.Open Payment Methods & Terms
Card, draft invoice, ACH, wire, PO, deposit, and approved terms boundaries.Open Tax Exemption / Resale Certificate
What resale buyers should prepare before billing review and tax handling.Open Shipping Damage Claim Checklist
Photos, packaging, tracking, and timing needed when a display shipment arrives damaged.Open Warranty & Custom Print Policy
Custom print approval, non-returnable graphics, QC evidence, remake review, and hardware warranty boundaries.Open Production Status & Tracking
How proof, payment, release, production, QC, and fulfillment status should be read.Open Account Pricing & Partner Tiers
Public price, registered-account review, dealer net handling, and strategic partner approval.Open
Measure channel-to-channel, visible opening, old graphic, profile depth, and beading thickness.Open Replacement Graphic Checklist
Prepare fit, material, artwork, quantity, deadline, ZIP, and saved-fit details for campaign refresh.Open Backlit SEG Artwork Setup
Set file scale, resolution, CMYK, bleed, safe area, density, and color notes before FastProof.Open How to Photograph Your Existing Frame
Capture full frame, corner, channel, side profile, label, lighting, and old graphic edge.Open White-Label SEG Graphics Support
Partner-facing support for neutral fulfillment, client-sensitive communication, and saved-fit replacement graphic work.Open AI Procurement Agent Guide
Machine-readable buying paths for SEG lightboxes, replacement graphics, frame matching, FastProof, and trade review boundaries.Open Lead Time & Shipping Guide
Understand what must clear before timing is real: proof, fit, route, packing, and ZIP.Open Quote, Payment & Production Release
How quote locks, payment review, proof approval, and factory release work together.Open Payment Methods & Terms
Card, draft invoice, ACH, wire, PO, deposit, and approved terms boundaries.Open Tax Exemption / Resale Certificate
What resale buyers should prepare before billing review and tax handling.Open Shipping Damage Claim Checklist
Photos, packaging, tracking, and timing needed when a display shipment arrives damaged.Open Warranty & Custom Print Policy
Custom print approval, non-returnable graphics, QC evidence, remake review, and hardware warranty boundaries.Open Production Status & Tracking
How proof, payment, release, production, QC, and fulfillment status should be read.Open Account Pricing & Partner Tiers
Public price, registered-account review, dealer net handling, and strategic partner approval.Open
Buyer situationUse this guideBest next action
Existing frame, unknown modelMeasurement + photo guidesMatch My Frame
Keep the frame, replace the campaignReplacement checklistReplacement Graphics
Artwork ready or nearly readyBacklit artwork setupFastProof Review
Event date or multi-location rolloutLead time and shippingStructured RFQ
Accounting needs quote/payment clarityQuote, Payment & Production ReleaseBilling review
Finance asks how to payPayment Methods & TermsChoose card, draft invoice, ACH/wire, PO, deposit, or approved terms path
Reseller has tax exemptionTax Exemption / Resale CertificateUpload or note certificate during quote
Buyer asks return/warranty rulesWarranty & Custom Print PolicyCheck proof approval, custom print, hardware, damage, and remake boundaries
Buyer asks where the order isProduction Status & TrackingUse proof/status link, My Arvico, or Shopify tracking when available
Dealer asks for discount tierAccount Pricing & Partner TiersApply for account review before private pricing is shown
Shipment arrived damagedShipping Damage Claim ChecklistOpen support claim with photos
Procurement confidence
Fit, proof, and shipping clarity before production release.
This is the trust layer buyers need before switching suppliers: what Arvico reviews, what can stay unknown at intake, how pricing/payment are handled, and what evidence can be attached to the order record.
Fit reviewedStart with frame photos, outside size, visible graphic size, current supplier/model if known, or an old order reference. Unknown details can be resolved during review.
FastProof boundaryAI-assisted intake can flag artwork and fit questions. Human review controls final production release when risk exists.
Shipping confirmedHardware, oversize, show-site, residential, lift-gate, Canada, Mexico, and multi-location shipments are confirmed during review.
Saved fit recordsAfter a frame fit is confirmed, the setup can support easier campaign refresh and replacement graphic reorder.
Why Arvico
Factory-direct SEG review, not a blind catalog checkout.
Factory-led workflowProduction, proof review, QC, packing notes, and aftersales are handled as one reviewed workflow instead of a blind catalog checkout.
Daily shipping disciplineRoute, packing, freight allowance, and shipping exceptions are confirmed during review so buyers understand what is included before release.
AI where it reduces riskAI-assisted FastProof helps intake artwork risk notes, fit questions, and QC direction while human review controls final production release.
QC evidence
Production checks buyers can understand.
QC
Backlit density checkLightbox graphics are reviewed for visible output risk before release.
ReviewPack
Carton / edge protectionPacking notes can be attached to the order record for hardware and oversize shipments.
RecordShip
Carrier handoffTracking and exception handling are tied to the approved quote and ship-to ZIP.
TrackBuyer guides
Useful instructions, not thin SEO pages.
Buyer assurance
Start with partial informationBuyers can begin with photos, old model details, visible size, or artwork links, then Arvico asks for missing fit details.
Review before releaseFit risk, artwork risk, freight exceptions, and billing readiness are checked before production starts.
Premium positioningSEG lightboxes, replacement graphics, and frame-matching review are supported by AI-assisted FastProof intake and human production review.
Payment and invoice handling
Payment comes after proof/quote review, not before risk is understood.
Small and standard ordersCard payment through Shopify/draft invoice is the simplest path after quote and proof review. Card processing cost is normally built into the public price unless a separate policy is approved.
B2B purchase ordersACH, wire, check, or net terms can be offered after account approval. A PI/invoice should show product, freight allowance or shipping line, tax/exemption status, and payment instructions.
International entitiesHK/HSBC, PayPal, cross-border card, and wire fees need owner/accountant policy before public wording. Keep public copy neutral: payment instructions are issued after billing review.
Contact points
Make procurement feel reachable.
United StatesSales, account support, proof coordination, and U.S./Canada delivery review.
China productionManufacturing, print production, QC support, packing review, and order follow-up.
Vietnam productionAdditional production-route support for qualified projects and regional capacity planning.