1
Keep packaging
Do not throw away the box, label, insert, crate, or pallet until the claim path is reviewed.
Shipping and aftersales
Shipping Damage Claim Checklist
If a SEG frame, lightbox, banner, or graphic shipment arrives damaged, collect photos and tracking evidence before discarding packaging. Fast evidence helps Arvico review carrier claim, replacement, or repair options.
2
Photo evidence
Capture carton, label, packing, product, damaged area, and any visible carrier handling marks.
3
Report quickly
Send order/proof reference, tracking, delivery date, and deadline as soon as damage is found.
4
Review remedy
Replacement graphic, hardware part, remake, repair, or carrier claim depends on evidence and timing.
EvidencePhoto or note neededReason
Outer cartonAll sides, crushed corners, holes, water marks, labelsSupports carrier handling review
Inner packingFoam, wrap, crate, pallet, tube, or divider conditionShows whether damage happened in transit or unpacking
Product damageWide product photo plus close-up of damaged areaHelps estimate replacement, repair, or remake path
DeadlineEvent date, install date, ship-to contact, and delivery constraintsDetermines emergency response options
Procurement confidence
Fit, proof, and shipping clarity before production release.
This is the trust layer buyers need before switching suppliers: what Arvico reviews, what can stay unknown at intake, how pricing/payment are handled, and what evidence can be attached to the order record.
Fit reviewedStart with frame photos, outside size, visible graphic size, current supplier/model if known, or an old order reference. Unknown details can be resolved during review.
FastProof boundaryAI-assisted intake can flag artwork and fit questions. Human review controls final production release when risk exists.
Shipping confirmedHardware, oversize, show-site, residential, lift-gate, Canada, Mexico, and multi-location shipments are confirmed during review.
Saved fit recordsAfter a frame fit is confirmed, the setup can support easier campaign refresh and replacement graphic reorder.
Why Arvico
Factory-direct SEG review, not a blind catalog checkout.
Factory-led workflowProduction, proof review, QC, packing notes, and aftersales are handled as one reviewed workflow instead of a blind catalog checkout.
Daily shipping disciplineRoute, packing, freight allowance, and shipping exceptions are confirmed during review so buyers understand what is included before release.
AI where it reduces riskAI-assisted FastProof helps intake artwork risk notes, fit questions, and QC direction while human review controls final production release.
QC evidence
Production checks buyers can understand.
QC
Backlit density checkLightbox graphics are reviewed for visible output risk before release.
ReviewPack
Carton / edge protectionPacking notes can be attached to the order record for hardware and oversize shipments.
RecordShip
Carrier handoffTracking and exception handling are tied to the approved quote and ship-to ZIP.
TrackBuyer guides
Useful instructions, not thin SEO pages.
Buyer assurance
Start with partial informationBuyers can begin with photos, old model details, visible size, or artwork links, then Arvico asks for missing fit details.
Review before releaseFit risk, artwork risk, freight exceptions, and billing readiness are checked before production starts.
Premium positioningSEG lightboxes, replacement graphics, and frame-matching review are supported by AI-assisted FastProof intake and human production review.
Payment and invoice handling
Payment comes after proof/quote review, not before risk is understood.
Small and standard ordersCard payment through Shopify/draft invoice is the simplest path after quote and proof review. Card processing cost is normally built into the public price unless a separate policy is approved.
B2B purchase ordersACH, wire, check, or net terms can be offered after account approval. A PI/invoice should show product, freight allowance or shipping line, tax/exemption status, and payment instructions.
International entitiesHK/HSBC, PayPal, cross-border card, and wire fees need owner/accountant policy before public wording. Keep public copy neutral: payment instructions are issued after billing review.
Contact points
Make procurement feel reachable.
United StatesSales, account support, proof coordination, and U.S./Canada delivery review.
China productionManufacturing, print production, QC support, packing review, and order follow-up.
Vietnam productionAdditional production-route support for qualified projects and regional capacity planning.